Customer training without trainer sessions
Instead of repeating webinars, your support links the training. Customers watch when they want, with captions in their language.
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Training
A training video explains one area completely: in at least two numbered chapters you can jump between, at a calm pace and with a recap at the end. Captions are burnt in by default so viewers can follow along in their own account.
Learning goal
Overview of the area
Numbered chapters with two to four steps each
Recap of the key points
Where to go next
Instead of repeating webinars, your support links the training. Customers watch when they want, with captions in their language.
ERP, CRM, home-grown tools: a training video that shows the interface replaces the PDF full of screenshots.
For every video Klickdemo delivers a transcript, chapters and a text handbook with one image per section.
The agent splits the area into two to five chapters with chapter cards; every scene carries its chapter. The check requires at least two chapters and a recap.
Training videos never run at the "fast" pace. Before each step the narrator says in one clause why it matters.
For a whole manual with several parts there is the handbook series: one concept, shared terms, one video per part.
Klickdemo records your software itself. Between scenes there are chapter and section cards in your branding, but no uploaded slides. Documents such as a manual PDF can be added as a knowledge source; the agent uses their text.
If more than half of the steps no longer fit during an update, it stops and recommends a new exploration and a new script instead of delivering an inconsistent video.
REC
Create the project, name the area; the agent proposes the chapters.